The rates we charge are reflected in the NDIS Pricing Arrangement. To give you an idea - Monday to Friday daytime shifts are charged at $67.56 per hour plus a travel allowance depending on how far the support worker is travelling to your home.

To access our services, you can start by getting in touch with us through our contact form or by giving us a call on 1300 56 52 52 | 0493 220 715 or contact us here. We'll guide you through to identify the most suitable services for your needs.

We offer a comprehensive range of services including personal care, skill development, community participation, and therapy support, all designed to cater to the individual needs and preferences of people with disabilities.

It's best to book ongoing shifts to secure them with your preferred support worker. However, we understand that things change. If you prefer to book as and when you need a support worker, then you can, but we can't always guarantee we will have a support worker available.

Yes, you can potentially use Capacity Building funding for a range of support services under the NDIS plan. The Capacity Building budget is aimed at enhancing your skills and independence in various aspects of life, including daily living, relationships, employment, health and well-being, home living, lifelong learning, choice and control, and social community participation. The exact services you can access will depend on the specific details of your NDIS plan. For more personalised information, refer to your individual plan or consult with your NDIS planner or coordinator.

We can help you with practical day-to-day support that makes life easier and keeps you moving towards your goals. This may include personal care, meal preparation, light cleaning, laundry, shopping, getting to appointments, community access and building everyday skills. We tailor support to what you need and what you want to do more independently.

Support workers provide a wide range of assistance, but some tasks are not included in their role, such as: 1. **Medical Procedures**: Administering medication or performing medical procedures unless trained and authorized. 2. **Professional Therapies**: Providing specialized therapies like occupational therapy, physiotherapy, or counseling. 3. **Legal Advice**: Offering recommendations or advice on legal matters. 4. **Financial Management**: Making major financial decisions or managing significant financial transactions. 5. **Personal Decisions**: Making personal or lifestyle choices for you, unless pre-agreed or in emergencies. 6. **Household Repairs**: Undertaking major repairs or maintenance tasks requiring specialized training. 7. **Acting Against Your Will**: Forcing any service or action upon you unless it's a critical safety concern. Communicate openly with your support worker and their agency to clarify role boundaries and ensure a beneficial relationship.

Absolutely! Just give us a call or send an email with the dates and hours you need and we will do our best to accommodate.

Yes, the majority of our clients are children with additional needs.

We strive to match you with a support worker who suits your needs and preferences, and strongly welcome your input in selecting a worker who you feel most comfortable with. It's important to us that the support worker suits you and your family. Check out our team here!

Yes, we do. At Sunshine Family Support, we provide flexible support to adults of all ages — whether they live independently, with their families, or in other settings. Our team works closely with each person and their support network to make sure the service meets their goals and daily needs.

We support independent living through in-home assistance and community access. Our services include help with daily routines, shopping, appointments, learning new skills, social outings, and building confidence. Whether you're beginning your journey or need ongoing support, we're here to assist you.

Yes, our support workers can help with daily living tasks such as meal preparation, cooking, light cleaning, organizing your space, personal care, and building routines. We aim to promote your independence while making your day easier.

We take the time to understand your preferences, interests, and goals. Based on that, we match you with a support worker who fits your needs — whether you're looking for someone with specific experience, language, or personality. You’re always part of the decision-making process.

Yes, absolutely. At Sunshine Family Support, we start with an initial shift before ongoing services begin. This first shift is charged at the standard rate and gives you the chance to meet the support worker, ask questions, and see if the support is the right fit for you before regular shifts are booked.

We’re based on the Sunshine Coast and support families across the local area. We also offer support in Brisbane for some services. If you’re a little outside those areas, send us a message anyway, if we can help, we will.

Yes, we can usually work with both self-managed and plan-managed participants. If you're not sure which option you have, or you want to check what paperwork is needed, just get in touch and we’ll talk it through with you.

Yes, subject to availability. We can often help with evenings, weekends, and other times that better suit your routine. Public holiday support may also be available, and rates will follow the relevant NDIS Pricing Arrangements.

Just let us know as early as possible if your plans change. Cancellation fees may apply in line with your service agreement and the NDIS Pricing Arrangements, so the sooner you contact us, the better. Life happens, we get it.

We support families across the Sunshine Coast and surrounding areas, and we can sometimes help in Brisbane too depending on the service and worker availability. If you're not sure whether you're in our service area, just reach out.

Please let us know as soon as you can if you need to cancel or change a shift. We’ll do our best to find another time that works for you. If a cancellation fee applies, we follow the current NDIS Pricing Arrangements and the terms we’ve agreed on with you.

We provide support on the Sunshine Coast and in nearby areas where our team is able to travel. If you’re not sure whether we cover your suburb, send us your location and we’ll let you know.

Before services start, we’ll go over the agreed rate, any travel allowance and how billing will work for your situation. We’ll make sure everything is clear upfront, so you know what to expect before your support begins.

Yes, where we have capacity, we may be able to arrange support outside standard business hours. The rate depends on the day and time of support, in line with the current NDIS Pricing Arrangements. Get in touch with us and we can talk through what’s possible.