Frequently asked questions
The rates we charge are reflected in the NDIS Pricing Arrangement. To give you an idea - Monday to Friday daytime shifts are charged at $67.56 per hour plus a travel allowance depending on how far the support worker is travelling to your home.
Yes, we charge a travel allowance based on the distance the support worker travels to your home. For a detailed breakdown of any additional fees, contact us at admin@sunshinefamilysupport.com.au or call 1300 56 52 52.
To access our services, you can start by getting in touch with us through our contact form or by giving us a call on 1300 56 52 52 | 0493 220 715 or contact us here. We'll guide you through to identify the most suitable services for your needs.
We offer a comprehensive range of services including personal care, skill development, community participation, and therapy support, all designed to cater to the individual needs and preferences of people with disabilities.
It's best to book ongoing shifts to secure them with your preferred support worker. However, we understand that things change. If you prefer to book as and when you need a support worker, then you can, but we can't always guarantee we will have a support worker available.
Yes, you can potentially use Capacity Building funding for a range of support services under the NDIS plan. The Capacity Building budget is aimed at enhancing your skills and independence in various aspects of life, including daily living, relationships, employment, health and well-being, home living, lifelong learning, choice and control, and social community participation. The exact services you can access will depend on the specific details of your NDIS plan. For more personalised information, refer to your individual plan or consult with your NDIS planner or coordinator.
Yes, plan-managed participants can access our services. If you have any questions or need assistance, contact us at admin@sunshinefamilysupport.com.au or call 1300 56 52 52.
To avoid cancellation fees, please notify us more than 48 hours before your scheduled shift. If you cancel within 48 hours, a 100% fee of the agreed price will apply, which can be charged against your NDIS Plan up to 12 times per year for personal care and community access services. This policy ensures our support workers are fairly compensated for their time. For any questions, contact us at admin@sunshinefamilysupport.com.au or call 1300 56 52 52.
Yes, we strive to assign the same support worker to each of your shifts to foster a trusted relationship. If your regular support worker is unavailable, we have a small team familiar with your needs to ensure seamless and quality support. For more information, contact us at admin@sunshinefamilysupport.com.au or call 1300 56 52 52.
A support worker can assist you in various ways to enhance your quality of life and help you achieve your goals. The assistance provided can include, but is not limited to:
Personal Care: Assistance with daily personal activities such as bathing, dressing, and grooming.
Household Tasks: Helping with household chores, including cleaning, laundry, and meal preparation.
Transportation: Providing transport to help you access community activities, appointments, or run errands.
Skill Development: Assisting in building skills, such as cooking or managing finances, to foster independence.
Community Engagement: Aiding in community participation and social interaction to enrich your social life.
Health and Well-being: Support with implementing health plans, including exercise regimes or diet plans, as advised by health professionals.
Emotional Support: Offering companionship and emotional support, and promoting positive behaviour support strategies.
Remember, the exact scope of support can be tailored to your individual needs and preferences, as outlined in your support plan.
While support workers offer a broad range of assistance, there are certain tasks and responsibilities that typically fall outside their purview. These include:
Medical Procedures: Administering medication or performing any medical procedures unless specifically trained and authorised.
Professional Therapies: Providing specialised therapies like occupational therapy, physiotherapy, or counseling. They are not substitutes for licensed professionals in these fields.
Legal Advice: Offering recommendations or advice on legal matters.
Financial Management: Making major financial decisions or managing significant financial transactions on your behalf, unless explicitly outlined in their role.
Personal Decisions: Making personal or lifestyle choices for you, unless it's a part of a pre-determined agreement or in emergency situations.
Household Repairs: Undertaking major household repairs or maintenance tasks that require specialised training.
Acting Against Your Will: Forcing any service or action upon you against your wishes, unless it's a critical safety concern.
It's essential to communicate openly with your support worker and the agency they represent to clarify the boundaries of their role and ensure a beneficial and safe relationship for both parties.
Absolutely! Just give us a call or send an email with the dates and hours you need and we will do our best to accommodate.
Yes, the majority of our clients are children with additional needs.
We strive to match you with a support worker who suits your needs and preferences, and strongly welcome your input in selecting a worker who you feel most comfortable with. It's important to us that the support worker suits you and your family. Check out our team here!
Yes, we do. At Sunshine Family Support, we provide flexible support to adults of all ages — whether they live independently, with their families, or in other settings. Our team works closely with each person and their support network to make sure the service meets their goals and daily needs.
We offer in-home support and community access tailored to help people live more independently. This can include assistance with daily routines, shopping, appointments, learning new skills, social outings, and building confidence. Whether you're just starting your journey or need ongoing support, we're here to help.
Yes, we provide transport services for appointments and social activities. This includes trips to medical appointments, therapy, school, work, social events, or even just getting out for a coffee. For more details, contact us at admin@sunshinefamilysupport.com.au or call 1300 56 52 52.
Absolutely. Our support workers can assist with a range of daily living activities, including meal preparation, cooking together, light cleaning, organising your space, personal care, and building routines. We aim to support you in a way that promotes independence while making your day easier.
We take the time to understand your preferences, interests, and goals. Based on that, we match you with a support worker who fits your needs — whether you're looking for someone with specific experience, language, or personality. You’re always part of the decision-making process.
Yes, absolutely. At Sunshine Family Support, we offer a meet and greet before you start services. This is a chance for you to meet the support worker, ask questions, and see if you feel comfortable with them. We want to make sure it’s the right fit before any regular shifts are booked.
