Question 1

How much does support cost per hour?

Accepted Answer

The rates we charge are reflected in the NDIS Pricing Arrangement. To give you an idea - Monday to Friday daytime shifts are charged at $67.56 per hour plus a travel allowance depending on how far the support worker is travelling to your home.

Question 2

How do I get started with support through SFS?

Accepted Answer

To access our services, you can start by getting in touch with us through our contact form or by giving us a call on 1300 56 52 52 | 0493 220 715 or contact us here.(https://www.sunshinefamilysupport.com.au/contact) We'll guide you through to identify the most suitable services for your needs.

Question 3

What types of support do you offer for people with disabilities?

Accepted Answer

We offer a comprehensive range of services including personal care, skill development, community participation, and therapy support, all designed to cater to the individual needs and preferences of people with disabilities.

Question 4

Do I need to book long term shifts?

Accepted Answer

It's best to book ongoing shifts to secure them with your preferred support worker. However, we understand that things change. If you prefer to book as and when you need a support worker, then you can, but we can't always guarantee we will have a support worker available.

Question 5

Can I use Capacity Building funding for support?

Accepted Answer

Yes, you can potentially use Capacity Building funding for a range of support services under the NDIS plan. The Capacity Building budget is aimed at enhancing your skills and independence in various aspects of life, including daily living, relationships, employment, health and well-being, home living, lifelong learning, choice and control, and social community participation. The exact services you can access will depend on the specific details of your NDIS plan. For more personalised information, refer to your individual plan or consult with your NDIS planner or coordinator.

Question 6

What kinds of things can a support worker help me with?

Accepted Answer

A support worker can assist you in various ways to enhance your quality of life and help you achieve your goals.

The assistance provided can include, but is not limited to:
1. Personal Care: Assistance with daily personal activities such as bathing, dressing, and grooming.
2. Household Tasks: Helping with household chores, including cleaning, laundry, and meal preparation.
3. Transportation: Providing transport to help you access community activities, appointments, or run errands.
4. Skill Development: Assisting in building skills, such as cooking or managing finances, to foster independence.
5. Community Engagement: Aiding in community participation and social interaction to enrich your social life.
6. Health and Well-being: Support with implementing health plans, including exercise regimes or diet plans, as advised by health professionals.
7. Emotional Support: Offering companionship and emotional support, and promoting positive behaviour support strategies.

Remember, the exact scope of support can be tailored to your individual needs and preferences, as outlined in your support plan.

Question 7

What tasks are not included in a support worker's role?

Accepted Answer

Support workers provide a wide range of assistance, but some tasks are not included in their role, such as:

1. **Medical Procedures**: Administering medication or performing medical procedures unless trained and authorized.
2. **Professional Therapies**: Providing specialized therapies like occupational therapy, physiotherapy, or counseling.
3. **Legal Advice**: Offering recommendations or advice on legal matters.
4. **Financial Management**: Making major financial decisions or managing significant financial transactions.
5. **Personal Decisions**: Making personal or lifestyle choices for you, unless pre-agreed or in emergencies.
6. **Household Repairs**: Undertaking major repairs or maintenance tasks requiring specialized training.
7. **Acting Against Your Will**: Forcing any service or action upon you unless it's a critical safety concern.

Communicate openly with your support worker and their agency to clarify role boundaries and ensure a beneficial relationship.

Question 8

I only need support during school holidays, is that ok?

Accepted Answer

Absolutely! Just give us a call or send an email with the dates and hours you need and we will do our best to accommodate.

Question 9

Do you provide services for children with disabilities?

Accepted Answer

Yes, the majority of our clients are children with additional needs.

Question 10

Can I choose my support worker?

Accepted Answer

We strive to match you with a support worker who suits your needs and preferences, and strongly welcome your input in selecting a worker who you feel most comfortable with. It's important to us that the support worker suits you and your family. Check out our team here!(https://www.sunshinefamilysupport.com.au/support-workers)

Question 11

Do you support adults living at home with their family?

Accepted Answer

Yes, we do. At Sunshine Family Support, we provide flexible support to adults of all ages — whether they live independently, with their families, or in other settings. Our team works closely with each person and their support network to make sure the service meets their goals and daily needs.

Question 12

How do you support independent living?

Accepted Answer

We support independent living through in-home assistance and community access. Our services include help with daily routines, shopping, appointments, learning new skills, social outings, and building confidence. Whether you're beginning your journey or need ongoing support, we're here to assist you.

Question 13

Can you help with daily living tasks like cooking and cleaning?

Accepted Answer

Yes, our support workers can help with daily living tasks such as meal preparation, cooking, light cleaning, organizing your space, personal care, and building routines. We aim to promote your independence while making your day easier.

Question 14

How do I choose the right support worker for my needs?

Accepted Answer

We take the time to understand your preferences, interests, and goals. Based on that, we match you with a support worker who fits your needs — whether you're looking for someone with specific experience, language, or personality. You’re always part of the decision-making process.

Question 15

Can I try a support worker before booking regular shifts?

Accepted Answer

Yes, absolutely. At Sunshine Family Support, we offer a meet and greet before you start services. This is a chance for you to meet the support worker, ask questions, and see if you feel comfortable with them. We want to make sure it’s the right fit before any regular shifts are booked.

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